Returns & Exchanges
At ESK, we want you to be completely satisfied with your skincare journey, which is why we offer a 30-day return policy on all products. If a formula isn't the right fit for your skin, we are here to help with a seamless exchange or refund process.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the process.
Pack Your Items
Carefully place the products in their original packaging, ensuring they are securely sealed to prevent damage during transit.
Attach the Label
Download and print your prepaid shipping label from the portal and affix it clearly to the outside of your package.
Receive Your Refund
Once our team receives and inspects your return, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing